To ensure your well-being, we have a large number of services on offer that promise to make your stay a success.
Below are the questions you may have. If you have any other questions, we will be happy to answer them at firstname.lastname@example.org. We thank you for sending us your contact details and all possible details (establishment concerned, dates, reservation method...) so that we can answer you as soon as possible.
Yes, it is possible to book on our website Hotels Vinuales. We have simplified the conditions as much as possible.
Indeed, you book and pay nothing until your arrival.
You can also cancel without charge up to 24 hours before the planned date.
We offer you different possibilities, in accordance with the order n° 2020-315 of 25 March 2020020-315 of 25 March 2020
Either a free postponement of your stay in the next few months
Either the issue of a credit note valid for 18 months, for the same amount, under the same conditions; or
The asset may also be transferred to another person.
Attentive to your well-being, it is important for us to protect you and our teams.
We do everything possible to welcome you in the best conditions, in compliance with the standards and instructions in force.
We are also, of course, very careful concerning the application of barrier gestures within our establishments.
When do you plan to reopen your hotels?
Our hotels welcome you on 15 June 2020. Of course, we will continue to be aware of the situation and keep you informed.
Is the Sanctuary open?
The Sanctuary of Lourdes opened its doors on May 16th with specific and regulated access conditions.
To make your transfer easier, the hotel may contact taxis. Contact us by phone or e-mail at email@example.com to book your transfer. Thank you to leave us the information necessary to your support: Date of arrival, Time, Place, No flight or No train- Number of people and all details that will allow us to organize your arrival. We then confirm by e-mail your booking and information to identify the taxi that will make your transfer... The payment is done directly with the taxi.
Check the prices given below for information only.
- The Lourdes train station to the hotel .15 € / 3pers. max / taxi
- The Lourdes Airport to the hotel. 35 € / 3pers. max / taxi
- The Lourdes Airport to the hotel. from 19h to 7:00, Sundays and holidays. € 45 / 3pers. max / taxi - Nightime
- From Pau Airport to the hotel. € 95 / 3pers. max / taxi - Daytime
- From Pau Airport to the hotel from 19h to 7:00, Sundays and holidays. € 130 / 3pers. max / taxi - Nightime
- From Toulouse Airport to the hotel. € 305 / 3pers. max / taxi- Daytime
- From Toulouse Airport to the hotel from 19h to 7:00, Sundays and holidays. € 455 / 3pers. max / taxi – Nightime
Enjoy the private car park of each Vinuales hotels. We charge it 15€/day/car.
Feel free to connect in wireless access in all the Hotels Vinuales. We also provide you an Internet access with computer. All this services are free.
Hotels Vinuales give you the possibility of booking your tickets for Lourdes' museums: the Wax museum, Miniature Lourdes museum, Bétharram Grotto, the fortified castle, the Miraculous Medal museum, Bernadette cinema, the wildlife park in Argelès Gazost... so many visits that are sure to delight you during your pilgrimage in Lourdes..
A multilingual staff welcomes you upon your arrival. A discreet and effective guide and really experience service to enjoy your stay. Our hotels have 35 rooms for people with reduced mobility.
Regional menus, a varied menu of dishes specially adapted to diets (vegetarian, no salt, no gluten ...) you will find in our various restaurant area the place you are looking for. Restaurants, breweries or the Grand Hotel Gallia Londres restaurant we offer a variety of flavors with the seasons.
Pass' Promo is a booklet you can get in our hotels ; this one is enables you to obtain promotions or special offers in our restaurants or shops in Lourdes.
Brasseries and stores take part in this operation which is valid during all the year.
Ease of use:
You are an individual customer. Pass' Promo is given to you on your arrival by the reception staff. Then, you are free to go into one of the places which are indicated, and to take advantage of the offers in progress. 10% off in the stores or restaurants and bars offered… each offer were thought for you. Brasseries or restaurant of the 4-Star hotel, you will surely find YOUR offer.