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15/05/2020

The weel-being and the safety of our clients are and remain our first priorities.

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Below are the questions you may have. If you have any other questions, we will be happy to answer them at contact@hotelsvinuales.com. We thank you for sending us your contact details and all possible details (establishment concerned, dates, reservation method...) so that we can answer you as soon as possible.

  • Can I make a reservation for my next stay, for my summer holidays?


Yes, it is possible to book on our website Hotels Vinuales. We have simplified the conditions as much as possible.
Indeed, you book and pay nothing until your arrival.

You can also cancel without charge up to 24 hours before the planned date.

 

  • I had planned to come to one of your establishments and paid for part or all of my stay, but because of the Covid19 I could not come. What solutions do you offer me?


We offer you different possibilities, in accordance with the order n° 2020-315 of 25 March 2020020-315 of 25 March 2020
Either a free postponement of your stay in the next few months
Either the issue of a credit note valid for 18 months, for the same amount, under the same conditions; or
The asset may also be transferred to another person.

 

  • What security measures will you put in place?


Attentive to your well-being, it is important for us to protect you and our teams.

We do everything possible to welcome you in the best conditions, in compliance with the standards and instructions in force.

We are also, of course, very careful concerning the application of barrier gestures within our establishments.

 

When do you plan to reopen your hotels?

Our hotels welcome you on 15 June 2020. Of course, we will continue to be aware of the situation and keep you informed.
 

Is the Sanctuary open?

The Sanctuary of Lourdes opened its doors on May 16th with specific and regulated access conditions.

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